Client data matching engine
Background
The objective of the client data matching engine was to make sense of the variations in which client details are captured across different source systems and create a combined single view of the client.
Problem
- Poor scope management
- Extreme pressure to deliver
- Cycles of rework with no go forward
- No end in sight
- Poor team morale, high staff turnover
Solution
- Safeguard the team
- Clarity on scope
- Agree phased approach
- Focussed agile delivery process for phases
